Shipping policy

Shipping Policy

Shipping Information

Every SIRCOA piece is carefully handcrafted and thoughtfully packed from Australia. We aim to ensure each order arrives safely and beautifully presented.

Processing Time

Orders are typically prepared and dispatched within 1–3 business days.

During busy periods, product launches, holidays, or promotional events, processing times may be slightly longer. If there are any unexpected delays, we will contact you directly.

Domestic Shipping (Australia)

Flat rate shipping: $11 AUD Australia-wide.
Free standard shipping on all orders over $50 AUD.
Tracking information will be provided via email once your order has been dispatched.

Estimated delivery times:

Queensland: 2–5 business days
NSW, Victoria, ACT: 3–6 business days
South Australia, Tasmania: 4–8 business days
Western Australia and Northern Territory: 5–10 business days

Delivery times are estimates only and may vary depending on carrier networks and peak periods.

International Shipping

SIRCOA ships worldwide.

International shipping rates are calculated at checkout based on your location.

Estimated delivery times:

New Zealand: 5–10 business days
United States and Canada: 7–15 business days
United Kingdom and Europe: 7–20 business days
Asia-Pacific: 7–15 business days

International customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking details.

Please allow up to 24 hours for tracking information to become active.

Packaging

Each SIRCOA piece is carefully wrapped and packed to protect it during transit.

As many of our pieces are handmade using reclaimed textiles, slight variations in denim colour, stitching, and character are part of what makes every piece unique.

Incorrect Shipping Address

Please ensure your shipping address is entered correctly at checkout.

SIRCOA is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by customers.

If you notice an error after placing your order, please contact us as soon as possible at hello@sircoa.com and we will do our best to assist before the order is dispatched.

Lost, Delayed, or Damaged Parcels

While we work with trusted shipping partners, delivery times are outside of our control once a parcel has been handed to the carrier.

If your order:

arrives damaged,
appears lost, or
experiences significant delays,

please contact us at hello@sircoa.com with your order number and any relevant photos, and we will work with you to resolve the issue as quickly as possible.

Delivery Delays

Occasionally, delivery carriers may experience delays due to: